# Mesa — WhatsApp Business Platform
> Mesa is a WhatsApp business platform for Zambian companies. It connects an existing WhatsApp number to a shared team inbox, an assistant that answers from the business's own price lists and documents, orders and invoices, broadcast campaigns, a website chat widget and a REST API. Plans start at K199 a month after a 3-day free trial.

- Website: https://mesa.zambrite.com/
- Documentation: https://mesa.zambrite.com/docs
- Company: Zambrite Management Enterprise Limited (Lusaka, Zambia)
- Contact: support@zambrite.com | +260 978 825 597
- Full LLM Reference: https://mesa.zambrite.com/llms-full.txt

## What is Mesa?
Mesa is a WhatsApp business operations platform built specifically for businesses operating in Zambia and across Africa. It turns standard or official WhatsApp numbers into a multi-user workspace where entire teams collaborate in one shared inbox, qualify leads through CRM deal pipelines, answer customer questions 24/7 using AI trained on uploaded price lists and PDF catalogues, and launch broadcast campaigns with automated anti-ban pacing.

## What Mesa does for a business
### Answer customers
- Shared inbox: the whole team answers from one WhatsApp number.
- Assistant that replies from the business's own price lists, documents and website, and hands the chat to a person with a summary when unsure. It steps back when staff reply from the phone.
- Understands voice notes and product photos.
- Menus and keyword replies; website chat box; answers in WhatsApp groups when the shop is mentioned.
- WhatsApp calls with a voice menu (needs a Meta business number).

### Sell and get paid
- Product list from a photo (Mesa suggests name, price, description); orders created from chat messages like "2 panels".
- Quotes and invoices sent as PDF links.
- Customers pay by till number, USSD code, QR code or payment link; Airtel and MTN screenshots are checked and orders marked paid; payouts go to the business's own mobile money.
- Bookings and appointments within working hours; product posting to Instagram.

### Bring customers back
- Broadcasts sent with a random gap of several seconds between messages; now, scheduled, or weekly.
- Broadcast drafts written from products and past results, with a suggested send time.
- Follow-ups when a chat goes quiet, skipping people who already bought or declined.
- WhatsApp Status posting with suggested text; customer groups sorted automatically; contacts ranked by how likely they are to buy.

### Keep an eye on the business
- Daily summary at 19:00; Business Pulse turns messages matching chosen topics (complaints, refunds) into tickets.
- Deals pipeline, tasks, team performance, and conversion reporting to Meta and Google Ads.

### Run it your way
- Team roles and permissions, several WhatsApp numbers, own logo and colours, works next to the WhatsApp Business app.
- REST API, webhooks, n8n nodes, and SDKs for Node.js, Python and PHP.

## Pricing (Zambian Kwacha)
- **3-day free trial**: 1 WhatsApp number, every feature, no card needed.
- **Starter**: K199 / month. 1 WhatsApp number. Shared inbox, orders and product list; extras bought one by one (K10 to K99 a month each).
- **Growth**: K499 / month. 2 WhatsApp numbers. Every extra included.
- **Pro**: K999 / month. 5 WhatsApp numbers. Every extra included.
- Every business gets all extras free for its first 30 days.
- **Payment methods**: MTN Mobile Money, Airtel Money, Zamtel, and Visa/Mastercard through Lipila checkout. No per-message fees from Mesa.
- Full price list, including each extra: https://mesa.zambrite.com/pricing.md

## Key Links & Resources
- [Home Page](https://mesa.zambrite.com/): Product overview, video demos, and feature tour.
- [API Documentation](https://mesa.zambrite.com/docs): Interactive REST API reference and developer guides.
- [Contact Support](https://mesa.zambrite.com/contact): Direct assistance from Zambrite Management Enterprise Limited.
- [Terms of Service](https://mesa.zambrite.com/terms): Service terms, subscriptions, acceptable use, and data handling.
- [Privacy Policy](https://mesa.zambrite.com/privacy): Data retention, WhatsApp message encryption, and user privacy rights.