Typical WhatsApp jobs
- Tracking lookups
- Delivery confirmations
- Rate & cut-off enquiries
Answer "where is my parcel?" without a phone call
Customers send a tracking code and get the status back instantly. Drivers confirm delivery from the same number, and every enquiry stays on one thread the whole office can see.
No invented customer counts. Bookings and quotes still need a person when the bot must not invent a price or a slot.
Yes. A customer sends the tracking code to your business WhatsApp number and a keyword or flow reply sends the status back. Anything the bot cannot answer goes to dispatch on the same thread.
Yes. Mesa puts the business number in a shared inbox, so dispatch, drivers and the front desk see the same chats from their own logins instead of passing one phone around.
Send a campaign to the customers who ordered recently, or post it on WhatsApp Status from the dashboard.