Mesa answers your customers on WhatsApp day and night from your own price list and documents, and hands the chat to a person when it is not sure.
Upload a price list PDF, add your website, or type notes. The assistant replies only from that, in your business name. When a price or a date is not there, it says a person will confirm and passes the chat on, so it never makes up a number.
The questions that eat your day.
Everyone works from one shared inbox. When the assistant hands over, someone gets a notification and sees the whole chat. A person can step in on any conversation and the assistant waits.
Mesa links to the WhatsApp Business number you already use, by typing a code into Linked devices on your phone. Customers see no change. The assistant is a monthly add-on on any plan, with a free trial.
On Mesa, you pay a monthly plan and the assistant that answers customers is a monthly add-on, billed in kwacha. You can try it free first. Current prices are on the pricing section of the home page.
No. You link your number with a code, upload your price list, and switch the assistant on from the dashboard.
It replies in your business name and tone. We still suggest telling customers when a reply is automatic. Most people just want a quick, correct answer.
Yes, with the voice notes add-on. Mesa turns the voice note into text and answers it like any other message.