Ten yes/no questions for a Zambian shop. No score sold as a product — only the gaps Mesa already covers.
1. Does every WhatsApp get a reply within five minutes during shop hours?
2. Do night or Sunday WhatsApps get an answer, even a short one?
3. Can staff confirm a MoMo screenshot without leaving the chat?
4. Can the shop answer price or stock when the owner is out?
5. Do you broadcast after payday, restock or harvest — not only when you remember?
6. Does the whole team see the same customer thread?
7. Are orders confirmed in chat, not only on a phone call?
8. Do you post offers on WhatsApp Status from the same workspace?
9. Can a website visitor ask a question without leaving the page?
10. Is it obvious when a person must take over from the bot?