QR session or Cloud API
Connect the business number. No Tech Provider badge required to start on QR.
Four steps Mesa already ships: pair the number, train from files or your site, go live, work the shared inbox.
Connect the business number. No Tech Provider badge required to start on QR.
Knowledge base ingest — including Firecrawl “Add from URL”. The bot answers only from that store.
Turn the chatbot on. Out-of-hours message covers nights. Handoff when a person must decide.
Live Chat, notes, deals, orders, Status and campaigns sit on the same contact.
Both. Pair a number with a QR session, or connect WhatsApp Cloud API. Same inbox, bot and campaigns either way.
A transfer pauses AI for that contact until a human resumes it. CRM escalate writes the handover note and marks the conversation pending.
Staff confirm Airtel, MTN and Zamtel screenshots on the thread. Billing itself is Lipila in kwacha.
Status posts from the dashboard. The website widget is one script — same bot and CRM as WhatsApp, not a second inbox product.
Instagram on Mesa is a product catalogue connect, not an Instagram inbox. Bookings are flows + a human — not Calendly.