Restaurants & hospitality

Take bookings without holding the phone

Guests book, change and confirm a table over WhatsApp, the menu answers itself, and tonight's specials go out to everyone who asked to hear them.

Typical WhatsApp jobs

  • Table bookings
  • Menu enquiries
  • Specials & events

How Mesa runs it

  • Keyword/flow capture for date, time and party size — a person confirms
  • Menu PDF or site URL in the knowledge base
  • Campaign or Status for tonight’s specials
  • Handoff when a guest wants a change the bot must not invent

No invented customer counts. Bookings and quotes still need a person when the bot must not invent a price or a slot.

Common questions

Can guests book a table on WhatsApp?

Yes. A flow asks for the date, time and number of guests, then a person on your team confirms the booking so no slot is promised by mistake.

Can the menu answer itself on WhatsApp?

Yes. Add your menu as a PDF or link your website, and the assistant answers menu and price questions from it.

How do I tell regulars about tonight's specials?

Post the specials on WhatsApp Status, or send a campaign to the guests who asked to hear about them.

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